Frequently Asked Questions
General
1. What is RR Kart?
RR Kart is a family-run online store offering affordable, problem-solving products across categories like home, kitchen, fitness, gadgets, and more.
2. How can I contact customer support?
You can reach us via:
📧 Email: rrkart6@gmail.com
💬 WhatsApp: +91 9392183506
(Support Hours: 10 AM – 6 PM)
3. Do I need an account to place an order?
No, you can place an order as a guest without creating an account.
4. Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.
5. Do you offer products all over India?
Yes, we deliver across all locations in India.
Shipping & Delivery
1. How long does it take to process an order?
Orders are processed within 1–2 business days.
2. What is the delivery time?
Delivery usually takes 5–7 business days after dispatch.
3. Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500.
4. How can I track my order?
Tracking details are shared via Email and SMS, and you can also track your order on our website.
5. Which courier partners do you use?
We use trusted partners like Blue Dart, Delhivery, DTDC, Xpressbees, Ecom Express, and Ekart.
Payment Related
1. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
2. Is Cash on Delivery (COD) available?
Yes, COD is available. Orders may require verification via phone or WhatsApp before shipping.
3. Are there any extra charges for COD?
No, there are no extra charges for Cash on Delivery.
Returns & Refunds
1. What is your return policy?
We offer a 7-day return window. Items must be unused and in original packaging with a mandatory unboxing video.
2. Who pays for return shipping?
Customers need to pay a fixed return fee of ₹100.
3. How long does it take to get a refund?
Refunds are processed within 8–10 business days after approval.
For COD orders, refunds are sent to your bank account.
📞 Still Need Help?
If your question isn’t answered here, feel free to contact us:
📧 Email: rrkart6@gmail.com
💬 WhatsApp: +91 9392183506
🕒 Support Hours: 10 AM – 6 PM