Privacy policy

Last updated: April 22, 2026

RR Kart operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). RR Kart is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to your personal information.

By using our Services, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We collect personal information that helps us provide and improve our services.

Information you provide directly:

  • Name, shipping address, billing address
  • Phone number and email address
  • Payment details (processed securely via payment gateways like PhonePe)
  • Order details and transaction history
  • Communications with us (emails, WhatsApp messages, support queries)

Information collected automatically:

  • Device information (IP address, browser type, device type)
  • Website usage data (pages visited, time spent, interactions)
  • Cookies and tracking technologies

Information from third parties:

  • Payment gateways
  • Shipping and logistics partners
  • Shopify platform and its integrated services

How We Use Your Information

We use your personal information to:

Provide and improve our services

  • Process and fulfill orders
  • Manage your account and preferences
  • Handle returns, exchanges, and cancellations
  • Provide tracking updates via Email and SMS

Marketing and promotions

  • Send offers, updates, and promotional messages
  • Show relevant ads based on your activity

(You can opt out of marketing communications anytime.)

Security and fraud prevention

  • Verify orders (including COD verification calls)
  • Prevent fraudulent transactions
  • Maintain a secure shopping environment

Customer support

  • Respond to your queries
  • Resolve complaints and issues

Legal compliance

  • Comply with applicable Indian laws and regulations
  • Respond to legal requests or disputes

How We Share Your Information

We may share your information with:

  • Shopify (to operate our store)
  • Payment partners (e.g., PhonePe) for secure transactions
  • Courier partners (such as Blue Dart, Delhivery, DTDC, Xpressbees, Ecom Express, Ekart) for order delivery
  • Service providers (IT, analytics, customer support)
  • Legal authorities when required by law

We do not sell your personal information to third parties.

Shopify & Third-Party Services

Our store is hosted on Shopify. Your data may be processed by Shopify and its partners to provide and improve services.

To learn more, you can visit Shopify’s Privacy Policy:
https://privacy.shopify.com/en

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze user behavior
  • Provide personalized shopping experience

You can control cookies through your browser settings.

Children’s Privacy

Our Services are intended for individuals 18 years or older.
We do not knowingly collect personal information from minors.

Data Security & Retention

We take reasonable steps to protect your personal information. However:

  • No system is 100% secure
  • Data transmission over the internet may not be fully secure

We retain your data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

International Data Transfers

Your data may be processed outside your state or country (e.g., via Shopify servers), in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us:

📧 Email: rrkart6@gmail.com
📍 Address:
26-41-M5 Trunk Road,
Beside Prasad Multi Specialty Hospital,
Ongole, Andhra Pradesh – 523001, India

🕒 Support Hours: 10 AM – 6 PM